Service status
If QELM seems slow or something is not working, the status page tells you whether the problem is on our side and whether we are already on it.
Where to check
Section titled “Where to check”Visit the QELM status page at status.qelm.app. It is a public page — you do not need to sign in to view it, which matters most when you cannot reach the app.
What the status page shows
Section titled “What the status page shows”The page lists the main parts of QELM and whether each one is working right now:
| Part | What it covers |
|---|---|
| Website | The QELM marketing site. |
| App | Your workspace and dashboard in the browser. |
| API | The service that powers the app and the mobile app behind the scenes. |
| Mobile | The QELM mobile app’s connection to your data. |
| Payments | Taking and processing payments. |
| Notifications | Alerts, messages, and real-time updates. |
Each part shows a simple state so you can tell at a glance whether it is healthy.
Incident states
Section titled “Incident states”When something is wrong, we post an incident on the status page with plain-language updates:
- Operational — everything is working normally.
- Degraded — it works, but it may be slow or some features are limited.
- Partial outage — one area is down for some customers.
- Major outage — a core area is down for many customers.
- Under maintenance — planned work is in progress (see below).
We update the same incident as things change and mark it resolved once it is fixed.
Planned maintenance
Section titled “Planned maintenance”Sometimes we schedule work during quiet hours to improve QELM. When we do, a maintenance notice appears on the status page ahead of time and while the work is happening. Planned maintenance is expected and short.
Where to look during an outage
Section titled “Where to look during an outage”- Check status.qelm.app first. If we already know, there will be an incident posted there.
- If the status page shows everything operational but you still have a problem, it may be specific to your account or network. Contact your workspace administrator or QELM support.
- Watch the incident for updates. We keep it current until the issue is resolved.
Small status indicator
Section titled “Small status indicator”You may also see a small status indicator on the QELM website and inside your workspace. If it shows anything other than normal, open the status page for the full picture.